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Art. 1 Scope of validity

These conditions regulate the booking and/or purchase of stays and/or packages (hereinafter "services") by customers / consumers carried out at a distance, with a request by email, by telephone or via the telematic network on the website of Società Agricola Fel srl, with registered office at 06024 Gubbio (Pg), Località Baccaresca, VAT number 12642581008.

These General Conditions of Sale, available online at, are available to customers/consumers who can print them or save them in digital format on the memory of their computer. Customers/consumers should examine these General Conditions carefully before proceeding with booking and/or purchasing services on the Castello di Baccaresca website. In any case, before completing the electronic procedure for forwarding the purchase order, these General Conditions are shown to the customer/consumer, and the same must proceed to their full and unconditional acceptance by placing a check in the box to be able to proceed with the purchase.

Purchase orders received at Castello di Baccaresca, by mail, by telephone or online via the homepage, are exclusively governed by the following general terms and conditions of contract in the form valid at the time of ordering.

Art. 2 Conclusion of the contract and right of withdrawal

The order sent via the website of Castello di Baccaresca by the customer/consumer is a contractual offer that Castello di Baccaresca reserves the right to accept.

The prices published on the website at the time of ordering will be applied, to be carried out through the appropriate online order form, by e-mail or telephone.

It is necessary to check whether the amount indicated for the selected services is correct before sending the order. At the time of sending the order through the computer interface of the site, the customer/consumer will be required to press a virtual button that will confirm that the customer/consumer has taken note that sending the order and its subsequent acceptance by part of Castello di Baccaresca will involve the payment of a price.

The contract between Castello di Baccaresca and the customer/consumer ends with written confirmation (or automatic response of the site) by Castello di Baccaresca, summarizing the customer's purchase proposal, to the e-mail address indicated by customer/consumer when sending the order; this e-mail communication will be used to accept the order sent by the customer/consumer.

The customer/consumer acknowledges that the contract concerns the provision of services relating to leisure time, such as, but not limited to, hotel stay, for which Castello di Baccaresca undertakes to supply them at a date or in a specific execution period and, therefore, THE RIGHT OF WITHDRAWAL provided for by art. 52 of the Consumer Code, just the art. 59 paragraph 1 lett. n) of the code itself; pursuant to Article 16 of the European Parliament Directive 2011/83/EU, the right of withdrawal within 14 days does not apply to hotel reservations.


Art. 3 Conditions and methods of payment

The purchase price becomes payable with the order confirmation. The prices in force at the time of the order will be applied.

Payment must be made by credit card. Castello di Baccaresca ​​accepts credit cards of the most important circuits. The data of the credit card will be provided at the time of ordering, directly on the web page. The data will be transmitted directly to our server, through a secure connection (SSL encryption at 128 bit). As soon as the transaction is executed, the data will be automatically deleted from the server. In this way we can guarantee maximum security. In case of reservations and/or purchases made by telephone, a confirmation e-mail will be sent with the link of the bank to whom to make the payment by credit card. Naturally, it is also possible to communicate credit card information by telephone.

Upon explicit request of the customer/consumer, tha payemnt can also be made by bank money wire, in which case the payment terms will be agreed between the parties.

Only the confirmation of the order, after verification of the payment, by Castello di Baccaresca ​​gives rise to the right to use the service purchased.


Art. 4 Deposit and cancellation policies

Each fare, package and/or service has indicated its relative deposit and cancellation policy. Customers/consumers should carefully examine the deposit and cancellation policies in each tariff and/or package before proceeding with the booking and/or purchase of services on the Castello di Bccaresca website.

The affixing of a check in the dedicated box, before proceeding with the purchase, confirms the acceptance of the conditions indicated in the relative deposit and cancellation policies.


Art. 5 Use of services booked and/or purchased

To take advantage of the services purchased, it is necessary to deliver to the reception of the structure upon arrival at the hotel, the confirmation received from Castello di Baccaresca together with the identity documents of the people will stay in hotel.

The provision of services will take place only after the presentation of this confirmation.

No reimbursement will be due for unused services and/or for early departures and/or for a reduction of the components included in the booking and/or purchase of services.


Art. 6 Warranty and responsibility

The correspondence between the images published on the website and their actual appearance may differ.

Castello di Baccaresca is responsible for damage caused by the use of the services, only in the event that such damage should occur despite compliance with the indications and instructions for use.


Art. 7 Data protection

Pursuant to and effects of art. 13 of Legislative Decree 196/03 (Privacy Code), and of EU Regulation no. 679/2016 (GDPR), the customer/consumer declares to have been informed on the modalities of treatment of the data and on the purpose of the same, as well as about its rights established by 'art. 7 of Legislative Decree 196/03 and subsequent amendments. By clicking on the icon at the bottom of the general contract conditions, the customer declares to have received and acknowledged the information above and consents, pursuant to art. 23, to the processing of personal data for the purposes described above.

In all transactions, the encryption of your data will be through Secure Socket Layers, the SSL encryption system.


Art. 8 Applicable law and exclusive forum

The only competent court is the Court of Perugia. The contractual relationships will be governed exclusively by Italian law